Terms and Conditions

CENTRAL GOLD COAST HOLIDAY HOMES - TERMS AND CONDITIONS

Please note - Hens, Bucks or any other parties are not to be held at Riverfront Villa.  We do not accept bookings for Schoolies without an additional security deposit.  Riverfront Villa is in a quiet residential area and rules pertaining to noise must be strictly adhered to.

DEFINITIONS

Property - The Holiday Rental Property and all its fixtures, fittings and equipment.

Booking - the period for which you have paid to stay at the Property.

Management - the owners and/or managers of the Property.

Guests - the persons who stay overnight in the Property during the Booking.

Visitor -  a person a Guest permits to visit the Property during the Booking.

ACCEPTANCE & RESPONSIBILITY

Payment of the Deposit constitutes acceptance of these Terms and Conditions.

The guests must nominate one guest who is responsible for the booking and to be responsible to ensure all guests and visitors are aware of the terms and conditions and house rules.  By default this will be the person who has made the booking. Identification will need to be provided at time of key collection or pre registration completed for late check ins. 

The person who has made the booking must check in or provide authorisation to release the keys to an alternative person.

The guests warrant this is for holiday purposes and indemnify the Management for any other form of use.

It is recommended that all guests have travel insurance for their holiday.

CHECK IN AND DEPARTURE

Check-in time is at or after 2.00pm on the arrival date

Check-out time is not later than 10.00am on departure date to allow time for the property to be prepared for the next guests.

There is generally no flexibility with the Check-in or Check-out time.  Variance to these times is subject to prior arrangement and availability and extra charges may apply. If the guest would like to request an earlier check-in or a later Check-out time this must be done in writing.  The guest will be advised in writing if an earlier Check-in time or a later Check-out time is possible on that date.

The guest must notify Management of the expected arrival time and a mobile contact number at least 10 days before arrival. Arrangements will be made to meet the guest at the property or in the case of late arrivals alternative arrangements may be made. 

It is the guest's responsibility to secure the property and lock all doors and windows and leave the keys/remotes in the kitchen on departure.

PAYMENT

A non refundable deposit of 25% of the total cost is required to secure the booking.  This must be received within 3 days of Management accepting the booking request.

Bookings are not confirmed unless and until this deposit is received.

Payment of the booking deposit constitutes the clients acceptance of these Terms and Conditions.

The balance of the booking amount must be received in full 30 days prior to occupancy.  If not, Management has the right to cancel the booking and attempt to re let the property.

Payments of the amount due must be received in Australian dollars net of any bank or other transaction charges.

We accept payment by the following methods: Visa, MasterCard or direct deposit into our bank account.

VARIATIONS AND CANCELLATIONS

If you wish to vary or cancel your Booking, please advise us immediately on ph 0481 354 348 and confirm your request in writing (preferably email).

Your deposit is not refundable in the event of a cancellation or unpaid balance. 

A variation in the booking which reduces the number of nights will be treated as a cancellation of the booking in respect of those nights.

No refund will be made for a variation to the extent that it breaches our minimum nights stay policy. 

REFUNDABLE SECURITY DEPOSIT

The security deposit payment as advised in your booking is required at the same time as the outstanding balance of your booking.

The security deposit will be credited to your designated payment method after your departure once the property has been inspected and deemed left in a similar state to your arrival. We agree to ensure this occurs within 10 working days of your departure/receipt of banking details.

Any loss or expense incurred by Management as a result of your breach of these Terms & Conditions will be charged against the security deposit and if necessary the credit card.  Examples of this include but are not limited to any breakage, damage or excess cleaning requirements, extra guests beyond those declared and security call outs.

If a deduction is to be made due to any of the above an administration fee of between $50 and $100 will also be charged to cover arranging for replacement or repair of items etc.

UNAVAILABILITY

If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc) then Management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy; failing which any monies paid will be refunded in full.

PARTIES & FUNCTIONS

Parties and functions are strictly prohibited. 

Non adherence to this policy may result in immediate termination and eviction without refund and extra charges for security, cleaning, garbage removal, wear and tear, repairs, etc.

DISTURBANCE AND ANTISOCIAL BEHAVIOUR

In accordance with Gold Coast City Council and Holiday Letting Industry guidelines disturbance to the neighbours, including excessive noise and anti social behaviour is prohibited and may result in immediate termination, eviction and loss of all monies paid. 

Guests are required to be courteous and considerate of neighbours.  Noise is to be kept to a reasonable level between 8.00am and 10.00pm.  As per Council and Holiday Letting Industry Guidelines there is a 10.00pm to 8.00am outside noise curfew.  We require you to move inside and close the doors. 

We also request that for the neighbours privacy and safety you only utilise the river bank area/jetty in front of the property. 

A Security Service has been engaged that will respond to any complaints from neighbours regarding anti social and offensive behaviour, excessive noise, etc. 

Strippers, topless waitresses and associated industries are not permitted under any circumstances, No outdoor nudity under any circumstances.

If Security is called out to the property you will be charged for the call out fee and we reserve the right to either issue a reminder warning of the Terms and Conditions or terminate your booking.  All callouts will be deducted from your security deposit.  If your booking is terminated we reserve the right to retain all monies paid including your security deposit.

LINEN AND TOWELS

We supply linen, pillows, blankets and bath towels which must be left at the property on departure. Beach towels are not included.

Bath towels must not be used for recreational purposes, including going to the beach or around the pool.

PETS

Pets are not allowed at the property.

YOUR OTHER RESPONSIBILITIES – HOUSE RULES

HOUSE RULES must be complied with along with all instructions from Management and their caretakers of the Property including Security concerning occupancy, property, health and safety and quiet enjoyment of the Property and the neighbours.

KEYS AND REMOTES,  Safekeeping of keys and remotes is your responsibility during your stay.

NUMBER OF GUESTS.  Only guests nominated and agreed in the booking may stay at the property overnight.  If any other gusts stay extra charges may apply or the agreement may be terminated without refund. All Guests and their Visitors must comply with the Terms and Conditions and House Rules.

SMOKING is not permitted inside the house at any time, or in any location outside from where smoke can enter the house.  Cigarette butts and ash are not to be left anywhere on the property.

PARKING of cars must be in accordance with Council regulations.

CAUTION must be taken on outdoor tiles as all tiles may be slippery when wet.

ON DEPARTURE the property must be vacated on time and properly secured.  Keys and remotes are to be left on the kitchen bench.

PRIOR TO DEPARTURE the Departure Checklist should be completed.  This includes reminders including: all food must be removed from fridges, all rubbish put in the appropriate recycle (yellow) and waste (green) council rubbish bins provided, and crockery and cutlery washed and packed away. All furniture and furnishings must be left in the position they were in when you arrived. The Property must be left in a clean and tidy condition.

EXTRA CHARGES MAY APPLY for the cleaning of dirty dishes, washing machine, dishwasher, emptying the fridge, removal of excess rubbish, etc.  Should the charges be more than the normal exit clean cost the additional costs will be deducted from the security deposit.

STANDARD EXIT CLEANING & RUBBISH REMOVAL is included in your tariff however there is an additional charge of $50 if the BBQ is not left in a clean state on your departure. The house will be cleaned for your arrival and then cleaned on your departure.

DAMAGE, BREAKAGES, THEFT/LOSS AND SECURITY is the tenants’ responsibility during their stay. You must lock all doors and windows when you leave the property and it must be secured at night. You must notify us immediately of any damages, breakages or theft.  Management may deduct from your security deposit the amount required to repair or replace any items (at Management’s discretion). The Owners/Management takes no responsibility for the tenants’ personal property during your stay.

RESPONSIBLE BEHAVIOUR is expected by all guests and visitors to the property including compliance with our Disturbance and Antisocial Behaviour Terms and Conditions.  Drugs or illegal activities are strictly prohibited on the premises and alcohol should be consumed in a responsible manner.

PROBLEMS OR COMPLAINTS

In the case of any problem or complaint, you must inform Management at the earliest opportunity so management has the change to rectify the situation as quickly and efficiently as possible.  You must allow repair/service access to the property during reasonable hours.

Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the property.

Failure to follow this procedure may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.

TRAVEL INSURANCE

We recommend that all guests should purchase travel insurance since Management is not responsible for any injuries, illness or accidents that may occur during your stay at the property.

VARIATIONS TO TERMS AND CONDITIONS

Variations to these terms and conditions may only be made by prior arrangement with the Owner/Management in writing.  The Owner/Management reserves the right to terminate the rental at any time if any of the above terms and conditions are not adhered to.

Get in Touch!

Central Gold Coast Holiday Homes
31B Crombie Ave
Bundall  Qld  421

Ph: 0481 354 348 (direct to Ray)
Fax: 07 5510 3046
Email: enquiries@centralgoldcoastholidayhomes.com.au